Shipping & Returns
SHIPPING POLICY
All domestic packages are dispatched via courier delivery at a flat fee of $20. We offer free courier delivery within Singapore for orders above $200. Orders are processed and shipped out within 3-5 working days upon order confirmation.
Do note that parcels might exceed the expected timeframe for conditions beyond such as severe weather, service interruptions, delays on the courier's part etc
ORDER CANCELLATION/AMENDMENTS Policy
Please note that, once your order is placed, we are unable to process order cancellations.
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Please note that, once your order is placed, we are unable to make any amendments to the shipping address.
In an event, your order is wrongly delivered as a result of an incorrect shipping address, we are unable to refund the order amount or replace the wrongly delivered items.
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If you fail to take delivery of the products and they are returned to us, you will be charged an additional $10 handling fee.
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Return & Exchange Policy
We pack all our products safely and securely to avoid damages. All sales are considered final. We do not offer exchanges or returns unless in the event of defective products or incorrect products received. If you received a damaged or incorrect item, please email us immediately.
Products damaged due to buyers’ negligence will not be accepted for refunds.
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To be eligible for a return, your product must be unused and in its original condition. Your defective/incorrect product may only be exchanged for the same product you ordered. Returns will be processed within 2-3 working days of being received.